Staff performance reviews are a valuable opportunity for information
and feedback to be communicated in both directions between employee and employer.
It enables the employer to ascertain the skills and attitudes of its people, aiding in future planning.
It enables the individual to ascertain how they are perceived by their employer and should provide for a free and open discussion with no repercussions.
In order to ensure that processes maintain optimal performance, they need to be kept under constant review.
As processes generally occur in a dynamic environment (ie. temperature, humidity, or airborne particles), all of which can have an impact.
Equipment can wear over time, requiring either maintenance or replacement. In the meantime production flow and quality can be affected. There is also the human factor. People can get tired or
distracted, or simply careless. All of which can have an impact. They can also have a impact on workplace health and safety
There is an age-old saying that, 'We can only manage things that can be measured.'
Fortunately today, there are myriad of software applications and
even connected sensor devices that can automate many aspects of
collecting, collating and presenting; often in tabular or graphical form,
performance metrics for most areas of the business.
The image to the left is an example of a computer generated 'Dashboard', which as can be seen, provides multiple graphics of analysed data from many facets of the business.
Once the performance data (metrics) has been gathered as noted previously, it is analysed by comparing it against the 'Plan' and its
estimated performance metrics and scheduled benchmarks, as
developed using the SMART planning approach.
It is the comparison of 'Budget' to 'Actual' that enables the business to accurately determine how it is tracking against the plan.
This enables any variations to be identified and timely, informed
management decisions made.